Refund policy

Return & Refund Policy

At Vitabuy.net, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return Policy

We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase or order confirmation is required.

Non-Returnable Items

We cannot accept returns on:

  • Sale items
  • Clearance items
  • Gift cards
  • Products that have been opened, used, or damaged after delivery

Return Process

To initiate a return, please contact us at:

Email: info@vitabuy.net

Please include your order number and reason for the return. Our customer support team will provide return instructions.

Returns sent without prior authorization may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5-10 business days. Processing times may vary depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Original shipping charges are non-refundable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will work with you to resolve the issue as quickly as possible.

Contact Information

If you have any questions regarding our Return & Refund Policy, please contact us:

Vitabuy.net
149 Division Ave, Brooklyn, NY 11211
Email: info@vitabuy.net
Phone: (908) 248-4726