At Vita Buy, we want you to be completely satisfied with every purchase you make. We stand by the quality of our products and value our customers’ trust.
This Refund & Return Policy explains how we handle returns, exchanges, and refunds.
1. Eligibility for Returns
We accept returns and exchanges under the following conditions:
- The product must be unused, unopened, and in its original packaging.
- The return request must be made within 7 days of receiving your order.
- The product must include the original invoice or proof of purchase.
Please note that we cannot accept returns for:
- Opened or used products.
- Items not purchased directly from our website.
- Products damaged due to customer mishandling.
2. Return Process
To initiate a return, please follow these steps:
- Email us at vitabuy26@gmail.com with your order number and reason for return.
- Our team will review your request and provide a return authorization if approved.
- Ship the product back to the address provided in the return confirmation email.
- Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., incorrect or damaged item).
3. Refunds
Once your return is approved, the refund will be processed within 5–10 business days through your original payment method.
Please note:
- Shipping charges are non-refundable.
- Bank or payment gateway delays may affect the time it takes for the refund to appear in your account.
4. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at vitabuy26@gmail.com with clear photos of the product and packaging.
We will arrange a replacement or full refund after verification.
5. Exchange Policy
We only replace items if they are defective or damaged.
If you wish to exchange a product for the same item, please contact us at vitabuy26@gmail.com within 7 days of receiving your order.
6. Cancellations
You may cancel your order within 12 hours of placing it, provided it has not yet been shipped.
Once an order has been processed or shipped, it cannot be canceled.
7. Contact Us
If you have any questions about our Refund & Return Policy, please feel free to contact us:
📧 Email: vitabuy26@gmail.com
🌐 Website: VitaBuy.net
🏢 Business Name: Vita Buy